Background
By utilizing any service or product owned or operated by 247 Web Agency or companies that provide
services on our behalf or signing up as a customer or user of any service, you agree to be
legally bound by these Terms and Conditions (Identified by "Terms", "Conditions" or
"Regulations" at times ). We may update or revise these terms at our discretion hence you should
visit this web page regularly to review these Terms and Conditions, because they are requisite
to you. 247 Web Agency is sometimes referred to in these Terms using the terms "us", "we", "our"
and similar terms.
You acknowledge and agree that we shall have the right (but no obligation) in our sole
discretion, to pre-screen, refuse or remove any project, work and/or user provided content that
violates the regulations or otherwise is offensive, illegal, explicit, derogatory, incites
religious, racial or ethnic hatred, or violates the rights of others. Activities, either illegal
or that falls in one of the above mentioned categories will be reported to the concerned
authorities. You acknowledge and agree that we may access, preserve, and release your account
information and content if needed to do so by law that such access preservation or disclosure is
reasonably necessary to: (a) comply with legal process;
(b) enforce the Terms and Conditions;
(c) respond to claims that content might not be genuine;
(d) provide satisfactory customer service;
or (e) protect our rights, property and for safety of our users or the public.
Claiming Your Refund
To have your refund, follow the following steps:
You can claim your refund by:
- Dialing our Toll Free Number # +1-213-261-0077
- Live Chat. Click here to start chat now
- Sending us an Email.
As soon as we receive your refund request, we will respond at our earliest, once the mandatory
checks are completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs or drafts
(including animated videos) submitted by 247 Web Agency, the information will be submitted to the
Copyright Acquisition of the Government Copyright Agencies to maintain legality.
Refund Policy
Refund is provided if:
- The initial concept, idea or draft are disapproved
- No revisions are done to the initial proposal
- If you find content or draft stolen from a third party (Proof is necessary in this case)
The following nullifies the refund:
- You have chosen a special package.
- The primary design concept or draft has been approved.
- You have demanded revisions.
- The cancellation has been made due to reasons unrelated to the company.
- You haven't contacted the company for more than 2 weeks of project.
- Company's policy, or policies, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund' time duration.
- The business is closing or changing name.
- Reasons such as ‘change of mind', ‘disagreement with partner' or other reasons that do not
pertain to the service will not be subject to refund under any situation.
- If a client subscribes for a service bundle and happens to be dissatisfied with a particular
service, refund will only be applicable on that particular service and ‘not' the entire
bundle.
- The client will not be entitled to any refunds after 30 days, from the date of purchase.
- Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting
are not entitled to refunds under any circumstances.
- In case of websites, refunds will not be entertained once the client has approved the design
and the website is sent for development.
- In case of animated videos refunds will not be entertained once it's approved or a revision
is demanded.
- In instances, where websites have been developed and uploaded on test links or actual
domains or videos have been uploaded on video platforms such as YouTube or the domain used
by the client, no refunds will be entertained. 247 Web Agency will only be liable to
troubleshoot problems (if and only) the customer has subscribed to support services.
Note: 247 Web Agency holds all rights to reject any project or cancel the contract whenever it
deems necessary. After the refund, you will not have any rights to use the designs, videos or
websites drafts for any purpose; they will be the sole property of 247 Web Agency. The company
will be the rightful owner of the designs, videos and websites (whether it's completed or is in
its initial stages).
100% Satisfaction Guarantee
- Our unlimited revisions policy is to make sure that you are 100% satisfied.
- We aim at exceeding your expectations and strive to accomplish it.
- We do not stop our revisions and changes until you are completely satisfied with your design
(number of revisions will be according to your package).
Delivery Policy
- The complete order will be sent to the mentioned account on the date stated on Order
Confirmation as well as a confirmation email will also be sent.
- The turnaround time will be according to the package, the minimum time required for initial
logo concept is 48 hours, for websites it usually lies between 48-72 hours and animated
videos are dependent on the duration and other steps.
- In case of urgent order, contact our customer support team.
Record Maintenance
247 Web Agency keeps the records of finalized designs, websites and video drafts so that in case of
any misplaced order, you will be provided the exact file.
Customer Support
Our customer support is present 24/7 to answer all of your concerns and queries, our team will
answer your concerns anytime and every time.
Communication Policy
- 247 Web Agency will not be responsible for any communication done via any other platform than
"….@247webagency.com" or any numbers not provided by us or given on our official website.
- We are not responsible for any damages caused due to other contact details not provided by
us.
- We take full responsibility of all the information provided through our official domains.
